Product

How to choose the right size?

To choose the right size of your article, we invite and recommend you to check the description on each data product. We also invite you to consult carefully the size chart. This guide is available on each product page to allow you to select the right size during your purchase.

How do I know if my product is available?

Product availability is communicated on our website. To see if your product is available, go on the product page. Select the size, color and quantity and the availability will display. If a product is not available, adding to the cart will automatically be disabled.

Customer account

How to create an account?

To create your personal account, please visit the page dedicated to the registration form by clicking here. If you are having trouble creating your account, please contact our customer service.

Why do I have to create a personal account?

Creating an account is essential so that you can finalize your order. With your account, you may receive the status of your order by e-mail, manage your shipping addresses, your favorite items, your newsletter preferences, etc.

I lost my ID/password, what should I do?

If you have lost your ID or password, click here.

What services can I access through my account?

With your account, you can:

  • review your orders and your payments;
  • follow the different steps of an order being treated by our services;
  • manage your personal account.

 

How to change the information in my personal account?

You can, at any time, modify your personal information (data, email address, password, delivery address, etc.). To do this, simply log into your account.

Data are secure and confidential?

With an encryption system, all the information you mention are totally secure and reachable only by you. Your login and password are personal and confidential.

Order

Can i place an order by phone, email or mail?

Triangle des Bermudas only accepts orders via the website. Any other order is not accepted.

How to know if my order has been well taken in account?

When finalizing your order and your payment, you will be notified by email. You can also view all your orders being processed by consulting your account.

How to follow the progress of my order?

To track the status of your order, click here.

Can i modify/cancel an order confirmed and paid?

We accept modifications until your order is not being prepared. If your order is being prepared, we will not accept any modification or cancellation. For any request, please contact our customer service.

Payment

What payment method do you accept?

Triangle-des-bermudes.com operates with the world leader in online payments: Paypal. With 10 years of experience and millions of users worldwide, Paypal offers a fast and secure payment. More informations. We also directly process Credit Card on our site via Stripe.

Will my payment be secure?

Yes, triangles-des-bermudes.com set up an encryption system that makes your purchase completely secure and confidential. More informations.

Delivery

Can my delivery address be different to my billing address?

Yes, you can choose the delivery address you want. You can also add multiple shipping addresses as you need.

What carrier do you use?

Triangles-des-bermudes.com uses Colissimo Suivi shipping service. With this service, you have a fast delivery with an international online tracking.

What are the cost and delivery time?

Shipping costs

  • France : $15
  • Europe : $20
  • Rest of the world : $30

Free international shipping on all orders over $250.

Delivery time

  • France: 2 days
  • Dom-Tom: 5 to 7 days
  • International: 4 to 8 days

The delivery is in working days, from Monday to Saturday, except holidays.

At the delivery time, please add a period of 48 hours for the preparation and shipping of your order. Our staff will strive to ship your order the D Day of its validation (Monday to Friday).

 

How can i track my item?

Triangles-des-bermudes.com communicates you a tracking number and all the information about the tracking the day of order’s shipment. Delivery is provided by Colissimo Suivi. TRACK & TRACE

What happens if i am not at home during the delivery?

With Colissimo Suivi, a withdrawal order is placed in your mailbox in case of absence. Then, you have to to go at the post service counter mentioned on the document with your ID to collect your package.

I still did not receive my package, is it lost or just a delay?

In case of delayed delivery or lost parcel, please contact our customer service at [email protected] We will contact the carrier to start an investigation. An investigation can take until 21 days from the start date of inquiry. If, during that time, the parcel is found, it will immediately be forwarded to your delivery address. If however, the parcel is not found at the end of 21 days of investigation, the Post will consider the parcel as lost. In this case, only, we will send another parcel, at our expense. If the product(s) ordered are not anymore available, we will refund your order.

Triangle-des-bermudes.com declines all responsibility for any delayed delivery due to the carrier, as well as in case of lost parcels and strike.

Exchanges and returns

What to do if my package/product is damaged?

Each order shipped is prepared and inspected carefully. If the package delivered present some damage, please accept the delivery while posing claims.

At the time of opening, if the product is damaged, we apply our exchange policy. We invite you to contact our customer service.

The customer will automatically by refunded by triangle-des-bermudes for the shipping cost. Once the goods received, triangle-des-bermudes.com will hold a new shipment.

The product does not suit me, can i make a return?

Yes, you get a delay of 30 days from delivery to change your mind and return the item(s) ordered without justification. We specify that the return costs are paid by the customer.

Items must be returned in their original packaging, complete, with labels, new, unworn and unwashed.

Items returned incomplete or damaged, deteriorated or sled by the customer will not be refunded.

Once the goods received, checked and accepted by our services, refund will be made on your Paypal account within 30 days after receiving the items.

Items received are not those i ordered?

If the products you received does not correspond to those ordered (models, sizes, colors), we apply our exchange policy. Contact our customer service.

All the shipping cost paid by the customer will be refunded by triangle-des-bermudes.com. Please attach to the package, the proof of your shipping costs. Once the goods received, triangle-des-bermudes.com will hold a new shipment.

Can i return a product purchased in store?

No, returns are only accepted for the products bought online on triangle-des-bermudes.com.